Privacy Policy

This Privacy Policy explains how Pleroma Flowers London (“we”, “us”, “our”) collects, uses and shares your personal information when you visit our website, place an order, contact us or otherwise interact with us.

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1. Personal information we collect

When you visit our website, place an order or get in touch, we may collect the following personal information:

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Device and website usage information

This may include:

- browser type and version

- IP address

- time zone

- cookie information

- pages viewed

- search terms

- how you use and interact with the website

 

We collect this information to:

- make sure the website works properly

- understand how people use the site

- improve the website and customer experience

- help detect and prevent fraud

 

Order information

This may include:

- name

- billing address

- delivery address

- payment information

- email address

- phone number

- order details

 

We collect this information to:

- process and fulfil your order

- take payment

- arrange delivery

- send order confirmations or updates

- contact you about your order

- help prevent fraudulent orders

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Customer support and communications

If you contact us, we may collect:

- your name

- email address

- phone number

- address

any details you include in your message or enquiry

 

We use this information to:

- respond to questions

- provide customer support

- deal with delivery queries, complaints or requests

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2. How we use your personal information

We use your personal information to:

- sell and deliver our products

- process payments

- manage and fulfil orders

- communicate with you about your order

- respond to enquiries

- improve our website and services

- carry out analytics

- prevent fraud

- send marketing emails or updates where you have agreed to receive them, or where we are otherwise allowed to do so by law

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3. Lawful basis for processing

If you are in the UK or EEA, we process your personal information on one or more of the following legal grounds:

- your consent

- to perform a contract with you

- to comply with a legal obligation

- to protect your vital interests

- for our legitimate business interests, where these do not override your rights and freedoms

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4. How long we keep your information

We keep your personal information only for as long as needed for the purposes set out in this policy, unless we are required by law to keep it for longer. You can ask us to delete your personal information at any time, subject to any legal or operational reasons why we may need to keep certain records.

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5. Automated decision-making

We do not use fully automated decision-making that has legal or similarly significant effects on you. We may use limited automated tools for fraud prevention or website performance monitoring.

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6. International transfers

Some of the companies we use to run our website, process payments, manage analytics or provide marketing services may process your information outside the UK or EEA. Where this happens, we take reasonable steps to make sure your information is protected and handled lawfully.

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7. Cookies and similar technologies

We use cookies and similar technologies to:

- make the website work properly

- remember your preferences

- understand how visitors use the site

- improve performance

- support analytics and advertising

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Some cookies are temporary and expire when you close your browser. Others remain on your device until they expire or you delete them. You can manage or block cookies through your browser settings. Please note that blocking cookies may affect how the website works.

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8. Analytics and advertising

We may use tools such as:

- Google Analytics

- Google Ads

- Meta Ads

- email marketing platforms

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These tools help us:

- understand how visitors use the website

- measure the success of campaigns

- improve our marketing

- show relevant adverts to people who may be interested in our products or services

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These services may use cookies, pixels or similar technologies to collect information about your use of the website and other websites. You can control personalised advertising through your browser settings, cookie preferences and the settings within the relevant advertising platforms.

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9. Sharing your information

We may share your personal information with trusted third parties who help us run our business, such as:

- website and ecommerce platform providers

- payment processors

- delivery providers

- analytics providers

- advertising and marketing platforms

- email and customer communication tools

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We may also share information:

- where required by law

- to respond to legal requests

- to protect our rights, property or safety

- to help prevent fraud or misuse of the website

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10. Your rights

If you are in the UK or EEA, you have the right to:

- access the personal information we hold about you

- ask us to correct inaccurate information

- ask us to delete your information

- ask us to restrict how we use your information

- object to certain types of processing

- ask for a copy of your information in a portable format

- withdraw consent where we rely on consent

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To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding.

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11. Do Not Track

Our website does not currently respond to “Do Not Track” browser signals.

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12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our website, our services, legal requirements or the way we operate. The latest version will always be posted on the website.

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13. Contact us

If you have any questions, requests or complaints about this Privacy Policy or how we handle your personal information, please contact us at:

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Pleroma Flowers London

Address: Queens Park Station,

(Flower Kiosk above Salusbury Road), London, NW6 6NL

Phone: +44 7738 260732

Email: pleromaflowers@gmail.com

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If you are not satisfied with how we deal with your complaint, you may contact the Information Commissioner’s Office (ICO).